Dear 100 Hour Board,
I'm having some weird internet connection issues on BYU campus with my phone. I first noticed it when I recently downloaded Pokemon Go. ('Bout a year too late, I know, but hey, people are still playing! Apparently it's all just kind of underground now.) I can connect and play anywhere off campus, and if I then go onto BYU campus, I'm still fine. But if I try to connect while on campus, it fails. Every time. I just can't connect to the internet on campus with my phone. (My laptop connects just fine.)
When it comes to Pokemon Go, not a big deal. But there are other cases when it might be important, and mostly it's just really annoying. So what the heck is up?!
Tech support questions like this are hard because I don't really have enough details to know exactly what you're talking about. I know that I can't trust the Wi-Fi on campus to work properly unless I'm actually inside a building. If you can't ever get your phone to connect properly, even when you have strong signal, I suggest you contact OIT. They can usually manually register your device to the BYU Secure network so that it doesn't cause any more problems.