Dear 100 Hour Board,
What's your take on the United Airlines story?
As I see it, it's pretty simple. Regardless of whether or not they were justified in displacing a seated customer to make room for an employee, it was a bad move for PR. I mean, how was this not going to look bad? If it really was that urgent that they get their employee to the destination, why couldn't they have just continued to increase the value of the voucher until someone volunteered? Even if they had given someone a million dollars to take a different flight, it would have been a thousand times cheaper than the drop in stock value that they suffered as a result of the bad optics they're dealing with.
Basically, I agree with Ento, it was definitely a bad move for PR, and it was a bad decision by the airline staff. It would have definitely been better to raise the value of the voucher until someone volunteered. I think that United didn't respond very well to the incident; I also think it's wrong for everyone to blame all of United for this, because they obviously don't have a policy to drag people off planes. I think it just goes to show, as in a lot of other unfortunate things we see on the news, we should all take a minute to stop and think about what we're doing, and consider the effects of our actions on those around us. We could all benefit from a lot more kindness.
Keep it real,