Dear 100 Hour Board,
I am EXTREMELY aggravated with Walmart! Okay, so, for the past few months I've been ordering clothes from Walmart.com. The receipt (and online) say you can return your items to Walmart.com or that "returns are easy!" in store. YEAH RIGHT.
Okay, yeah, well, the first times I returned items in store WERE easy. They'd scan the receipt and give me my money back--along with any tax I paid. BUT NOW, I guess that Walmart.com made it harder for the customer service representatives at the Walmart stores to return things. Now they don't give you tax back! Ridiculous!
Well, I'll go further into detail. The Walmart customer representatives in South Jordan know what's up and they know how to give me the tax back that I paid online. They're cool and educated.
But the Walmart associates in American Fork told me that they no longer give tax back on purchases made online. What???!!! He also said that all of online is trying to make anything bought from online tax free. Okay, so what does that have to do with me not getting my tax back?? Complete and utter crap. Sorry. Anyways, I tried to explain to them that the one in South Jordan knew how to do it and that since items ordered from online are cheaper than in-store, when they scan the receipt, they DO NOT change the price that shows up on the computer because that price INCLUDES tax. The American Fork people didn't want to listen to me and told me he can't give me tax and blah blah. A different person from that store told me that some tax is different state by state and that maybe the items I got from online were from a state outside of Utah (yeah, duh) so the tax will be different. Okaaaaay. But that doesn't mean that that if I was charged $10 in taxes I should get $0 back for Utah...
Then the stores in Springville and Payson are just as bad as American Fork. I was trying to return a few items and it took the guy in Springville an HOUR AND A HALF to give me a Walmart gift card, EVEN THOUGH I had my receipt and had all the clothes in their original packaging with the needed bar codes and such, of which the money should've been returned to my credit card. I tried telling him, too, that the people in South Jordan know how to do it and you don't change the price that shows up on the computer and stuff. But he wouldn't budge. He said, I probably shouldn't even be giving you tax back (because he wanted to give me the price I paid for the items, excluding tax. For the tax he recommended I call Walmart.com and tell them that Walmart didn't give me back tax but that they did return the items. This is all so complicated.).
I don't drive up to the South Jordan area very often and as I write this I vow to never order from Walmart.com again. But I still have shipments coming my way. What can I do to have Walmart.com educate their American Fork, Springville, and Payson locations on how to properly return items ordered online? Yes, I've spoken to the customer representative supervisors and they're just as clueless as the people "helping" me. And, if all of this were resolved, I would rather return in-store than ship it back, because I receive money back instantly.
-needed to vent. sorry 'bout that
Calm down. Basically, you can't do anything. You've already talked to the people it'd be helpful to talk to.
To be completely honest, I'd be more careful about what you're ordering online, since you seem to be returning things an awful lot.